When talking with a client contact, don’t ask them for the locating information of your client. Ask them if they can get a message to the client. First, collectors and police don’t request this type of action. They usually push to get as much as possible. So our strategy lessens the suspicion. Second, this non-intrusive request often results in the contact offering the locating information of the client anyways. Less work for them!
Archive for June, 2009
Tracking Clients: Quick Tip #6
Published June 18, 2009 Uncategorized Leave a CommentTags: Attitudes, attrition, follow-up, longitudinal research, research attrition, retention, Skip tracing, strategies, tracking
Dress for the Occasion
Published June 3, 2009 Follow-up Strategies Leave a CommentTags: attrition, follow-up, longitudinal research, research, research attrition, retention, strategies, tracking
You ever heard the phrase “You never get a second chance to make a first impression?” In the longitudinal research world, this is especially true. The way you present yourself to your clients or contacts can affect your outcome dramatically. Especially your clothes. This goes for the office or out in the field.
For instance, when I was looking for my substance abusing clients I did everything in my power to not look like a police officer. Rock T’s, a backwards hat, Converse shoes…the whole works. I’m not saying people didn’t look me up and down, but they never thought I was a cop. If I would have looked for my clients in business casual, nobody would have talked to me.
Make sure to think about what (appropriate) attire will make your clients as comfortable as possible. It can make all the difference.
