Archive for the 'Going by addresses' Category

Trust Your Gut Instinct

A couple weeks ago Nature Neuroscience released a study about our gut instincts. When they kick in, we may actually be accessing memories we didn’t know we had. Malcolm Gladwell talks about this in his book “Blink: The Power of Thinking Without Thinking.” In the movie “Heat” (above), the characters use it to great effect throughout the story.

When doing follow-up work, it will serve you well to trust your instincts. Whether you’re getting locating information, calling clients, or trying to convince them to come back in, trust your gut about what’s going on. If you sense that something’s amiss or going well, trust it and react accordingly.

If you’re out in the field, your instincts are crucial. Safety is the utmost importance, so listen to what your gut is telling you.

I did. It makes a huge difference in the possibility for success.

Tracking Clients: Story #2

The project I worked on needed a new company car for our outreach/tracking efforts. So one day we came to work to see an old blue cop car. It was the only car the University had available. We work with illicit drug users. Yikes…

So that afternoon we went to look for a client at a spot downtown (which happened to have some “activity” going on). Right when we pulled up in the cop car, a small group of people go crazy,  throwing little packages all over the place and dropping into a dead sprint.

Not the most effective presentation.

Lesson: Anything associated with you can affect your follow-up efforts. Clothes, cars, tone in your voice, behaviors…you name it. Think about it all before you cause a riot.

Tracking Clients: Story #1

A co-worker of mine (Greg) was looking for a woman that hadn’t been in the study for years. I generated a possible address for her and Greg was off. When he pulled up to the address, he saw an older guy working on the front garden. Greg said “Hello” to the guy as he walked up to the front door. The guy gave a grunt and kept working. Greg knocked a couple times. No answer. As he started to knock a third time the guy stopped working.

“There’s nobody home,” the guy snarled.
“I’m trying to get ahold of Julie Ferguson,” Greg said.
“There’s nobody here by that name,” the guy barked as he went back to the garden.

Greg paused and started to walk back to the car. Then Greg turned to the guy.

“What kind of flowers are those?” Greg asked.

The guy stopped and glared. Then he dropped the tough guy routine.

“These are a rare kind of Magnolia,” the guy responded.
“I do gardening too,” Greg stated. “They look good.”
“Thanks.”

Greg turned to walk towards the car.

“Julie doesn’t live here, but her mom lives in the upstairs apartment,” the guy shouts to him.

Greg left a card and spoke with the mother the next day. She got the message to Julie, who lived an hour away. We performed a phone interview shortly after.

If Greg would have turned and walked away, how much more time would he have spent trying to find Julie? A lot. Especially since we had no idea she lived out of town.

Lesson: Be human. Also, stop and smell the roses.